SHIPPING & RETURNS

GENERAL SHIPPING DETAILS​

​

Yes we do ship internationally! Most destinations are covered, please complete checkout to see if your country is available. At the moment, fulfilment is handled by just ONE person and may take up to 5 business days to pack before shipping, especially during busy periods. Please allow 14–30 working days for all international orders; this can be longer due to customs inspections or delays in your local sorting facility. Please double-check that your shipping address is correct before placing your order, as The Good Pirate cannot be held responsible for addresses entered incorrectly. The Good Pirate is not responsible for any taxes or duties that may be charged upon delivery.

​

​

​

MY COUNTRY IS NOT ON THE LIST, WHAT CAN I DO?

​

If you're not from Australia please contact our customer service team at thegoodpiratesales@outlook.com and we will help take the next best action.

​

We try to make all information on this website as accurate and up to date as possible. Please keep in mind once your order is in the hands of the delivery services we can longer control how long your order may take.

​

​

​

T&Cs 

​

​

You agree to comply with all Terms when accessing or using our Services, including this Shipping Policy.

​

DOMESTIC SHIPPING WITHIN AUSTRALIA 

All orders are shipped from Australia. All orders are the responsibility of the customer for shipping costs. Shipping fees are currently calculated by a flat fee and are non-refundable. All Australian orders are calculated based on third party Domestic Shipping Rates. The Good Pirate is not responsible for your order once shipping with third party suppliers. 

 

INTERNATIONAL SHIPPING

The Good Pirate will not be responsible for any customs, duties and taxes that may be imposed upon the shipment arriving in the selected country. All orders are the responsibility of the customer for shipping costs. Shipping fees are currently calculated by a flat fee and are non-refundable. All International orders are calculated based on third party Domestic Shipping Rates. The Good Pirate is not responsible for your order once shipping with third party suppliers. 

 

RETURN SHIPPING COSTS

In the event of faulty items, The Good Pirate will refund your return shipping charges. Please email a photo of the Australia Post receipt containing the tracking number.

Please understand that if the package does not reach us we will not be able to process the refund. Therefore, we recommend using standard pre-paid trackable parcel by Australia Post for guarantee. Please retain proof of postage until you have received confirmation that your return has been received. Please note that we only refund standard shipping charges, please do not return faulty items via alternative shipping methods or Express methods.

​

LOST IN TRANSIT PARCELS OR OTHER ENQUIRIES

In the unfortunate event that an item is lost in transit, please email is at thegoodpiratesales@outlook.com and we will investigate the circumstances. Once confirmed, we will communicate with the customer. 

For all other enquiries about shipping methods, timeframes, costs, please email is at thegoodpiratesales@outlook.com

​

​

RETURN & REFUNDS POLICY ​

​

Sorry we currently do not offer returns or refunds. However... we are the good pirates so let us know if something goes wrong with your order. We're here to help - email us at thegoodpiratesales@outlook.com​. If your return is accepted, we’ll communicate instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.​ Please note that returns will need to be sent to an Australian address. Shipping costs to return your item(s) are your responsibility

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.​ We take care in packing our products so that they arrive in good condition. However, sometimes we miss things or items can be damaged during transit and delivery. We cannot take responsibility for third party transit. 

​

Exceptions / non-returnable items
Certain types of items cannot be returned, sale or discounted items, or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

​

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at thegoodpiratesales@outlook.com. Paypal and Afterpay fees will be deducted from your refund total. Unfortunately we are charged non-refundable fees from these merchant providers. Fees are: Paypal - 2.6% of sale + $0.30 Transaction Fee; and Afterpay - 6.8% of sale + $0.30. Transaction Fee.

 

Contacting Us

We are a small business. Please be patient with us as we respond to all enquiries and emails. We make every effort to reply as soon as possible!